What is your return policy?

At The Empire City Wire, all sales are final. We do not accept returns or offer refunds for digital subscriptions, physical merchandise, or event tickets once the purchase is complete.

Why don't you allow returns?

Currently, The Empire City Wire just doesn’t have the scale to offer returns. To keep our operations lean and focus our resources on delivering high-quality local journalism for New Yorkers, we maintain a strict no-returns policy.

What if my merchandise arrives damaged?

We want you to represent the "Wire" with pride. If a physical product arrives damaged or if you received the wrong item due to our error, please contact our support team within 14 days of delivery. We will handle these instances on a case-by-case basis to ensure you get what you paid for.

Can I exchange an item for a different size?

Because our merchandise is often printed or made to order, we cannot offer exchanges for different sizes or colors. We highly recommend checking our sizing charts before finalizing your purchase.

Who can I contact if I have a specific issue?

If you have a unique concern regarding a transaction, please contact us. While we generally stick to our no-refund policy, we value our readers and are happy to listen to your feedback.